Admin: Patreon: What fresh hell #728, #729 [Patreon]
Aug. 20th, 2025 04:45 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
sidereaYall. I am so tired.
Last thing first. Investigating the other thing, I discovered this. I'll just cut and paste what I submitted as a ticket to Patreon:
But the other thing is this: Patreon has dropped my business model.
Apparently by accident.
When I went to Patreon to create the Patreon post for my latest Siderea Post at the end of July, I was confronted with a recent UI update. In and of itself it wouldn't have been a problem, but, as usual, they screwed something up.
They removed the affordance for a post to Patreon to both be public and paid. The new UI conflated access and payment, such that it was no longer possible to post something world-accessible and still charge patrons for it.
I found a kludge to get around it so I could get paid at all, and I fired off a support ticket asking if it was possible but unobvious, or just not possible, and if it was not possible, whether that was a policy or a mistake. I have received very apologetic reply back from Patreon support which seemed to suggest (but not actually affirm) it was an unintentional:
The support person I was corresponding with encouraged me to write back with any further questions or issues, so I did:
0) Whoa.
1) That is the best customer service response letter I've ever gotten, for reasons I will perhaps break down at some other junction. But it both does and does not read like it was written by an AI. I didn't quite know what to make of it, until someone mentioned to me the phenomenon of customer service agents at another org using AI to generate letters, and then I was like, oooooooh, maybe that's what this is. Or maybe not. Hard to say.
2) Though [REDACTED] could not confirm or deny, it sure sounds like an accident, but one that impacts such an uninteresting-to-Patreon set of creators that they can't be arsed to fix it, either in a timely way or at all.
3) "The more we can highlight how important this feature is for creators like you, the better." is a hell of a sentence. Especially in conjunction with "...along with your broader feedback about the impact on creators who fund public goods.". Reading between the lines, it sure sounds like the support people have been inundated by a little wave of outraged/anguished public-good posters, and the support people, or at least this support person, is entirely on the creators' side against higher ups brushing them off. Could be a pose, of course, but, dayum.
So that's what I know from Patreon's side.
The kludge I came up with for the post I made at the end of July is that I used another new feature – the ability to drop a cut line across a Patreon post where above it is world readable and below it is paid access only – to make a paid-access only post where 100% of the post contents are above the cut line.
Please let me know if it's not working as intended. This unfortunately has the gross effect of putting a button on my new post saying "Join to unlock".
So.
In any event, I strongly encourage those of you following me as unpaid subscribers over on Patreon to make sure you're following me, instead, here on Dreamwidth, because Patreon is flaky.
I will make a separate post with instructions as to all the ways to do that. You can get email notifications of my posts (either all or just the Siderea Posts), follow RSS and Atom feeds, get DM inbox notifications, and, of course, just follow me on your DW reading page, all on/through Dreamwidth, anonymously and completely free.
Last thing first. Investigating the other thing, I discovered this. I'll just cut and paste what I submitted as a ticket to Patreon:
I took a break of a few months, and when I came back my fees spiked. What gives?I have received no response.
I just did a month (July 2025) that extremely similar to last January (2025): similar revenues (466.19 vs 458.50), similar patrons (160 vs 162). According to my "Insights > Earnings" page, my total fees went up from 11.4% to the astounding 14.6%. Drilling down, most of that is an eye-watering 3% increase of the payment fees (5.8% to 8.8%). There was also a minor increase of Patreon's platform fee from 5.6% to 5.8%.
That represents a FIFTY-TWO PERCENT INCREASE in processing fees, and a 28% increase in fees over all.
Care to explain? Was there some announced change in payment structure or payment processor fees I missed?
But the other thing is this: Patreon has dropped my business model.
Apparently by accident.
When I went to Patreon to create the Patreon post for my latest Siderea Post at the end of July, I was confronted with a recent UI update. In and of itself it wouldn't have been a problem, but, as usual, they screwed something up.
They removed the affordance for a post to Patreon to both be public and paid. The new UI conflated access and payment, such that it was no longer possible to post something world-accessible and still charge patrons for it.
I found a kludge to get around it so I could get paid at all, and I fired off a support ticket asking if it was possible but unobvious, or just not possible, and if it was not possible, whether that was a policy or a mistake. I have received very apologetic reply back from Patreon support which seemed to suggest (but not actually affirm) it was an unintentional:
From what we've seen so far, the option to make a post publicly accessible while still charging members for it isn't possible in the new editor. Content within a paid post will only be available to those with paid access, and it won't show up for the public.So it's not like the reply was, "Oh, yes, it was announced that we wouldn't be supporting that feature any more," suggesting, contrarily, they didn't realize they were removing a feature at all.
Other creators have reported this same issue, and I want to reassure you that I've already shared this feedback with our team. If anything changes or if this feature is brought back, I'll be sure to keep you in mind and let you know right away.
The support person I was corresponding with encouraged me to write back with any further questions or issues, so I did:
Hi, [REDACTED], thanks for getting back to me. I have both some more questions and feedback.I got this response:
1) Question: Am I understanding correctly, that the new UI's failure to support having publicly accessible paid posts was an oversight, and not a policy decision to no longer support that business model? Like, there's not an announcement this was going away that I missed? As a blogger who often writes about Patreon itself, I'd like to be able to clarify the situation for my readers.
2) Question: Do you have any news to share whether Patreon intends to restore this functionality? Is fixing this being put on a development roadmap, or should those of us who relied on this functionality just start making other plans? Again: my readers want to know, too.
3) Suggestion: If Patreon intends to restore this functionality, given the way the new UI is organized, the way to add the functionality back in is under "Free Access > More options" there should also be a "charge for this post" button, which then ungrays more options for charging a subset of patrons, defaulting to "charge all patrons".
4) Feedback: The affordance that was removed, of being able to charge patrons for world-accessible content, was my whole business model. I'm not the only one, as I gather you already have discovered. In case Patreon were corporately unaware, this is the business model of creators using Patreon to fund public goods, such as journalism, activism, and open source software. My patrons aren't paying me to give them something; my patrons are paying me to give something to the world. Please pass this along to whomever it's news.
5) Feedback: This is the sort of gaffe which suggests to creators that Patreon is out of touch with its users and doesn't appreciate the full breadth of how creators use Patreon. It is the latest in a long line of incidents that suggests to creators that Patreon is not a platform for creators, Patreon is a platform for music video creators, and everybody else is a red-headed stepchild whom Patreon corporately feels should be grateful they are allowed to use the platform at all. It makes those of us who are not music video creators feel unwelcome on Patreon.
6) Feedback: Being able to charge patrons for world-accessible content is one of a small and dwindling list of features that differentiated Patreon from cheaper competitors. Just sayin'.
7) Feedback: I thought you should know: my user experience has become that when I open Patreon to make a post, I have no idea whether I will be able to. I have to schedule an hour to engage with the Patreon new post workflow because I won't know what will be changed, what will be broken, etc. It would be nice if Patreon worked reliably. My experience as a creator-user of your site is NOT, "Oh, I don't like the choices available to me", it's that the site is unstable, flaky, unpredictable, unreliable.
Hi Siderea,Several observations:
Thank you so much for your thoughtful follow-up and for sharing your questions and feedback in such detail.
To address your first question, I can’t speak to whether this change was an oversight or a deliberate policy decision, but I can confirm there hasn’t been any official announcement about removing the ability to charge members for world-accessible posts. If anything changes or if we receive more clarity from our product team, I’ll be sure to keep you updated.
At this time, I also don’t have any news to share about whether this functionality will be restored or if it’s on the development roadmap.
I know that’s not the most satisfying answer, but I want to reassure you that your feedback and suggestions are being shared directly with the relevant teams. The more we can highlight how important this feature is for creators like you, the better.
Thank you as well for your suggestion about how this could be reintroduced in the UI—I’ll make sure to pass that along, along with your broader feedback about the impact on creators who fund public goods. Your perspective is incredibly valuable, and I just want to truly thank you for taking the time to lay it all out so clearly.
If you have any more thoughts, questions, or ideas, please let me know, and I’ll be happy to take a further look. I appreciate your patience and your willingness to advocate for the creator community.
All the best,
[REDACTED]
0) Whoa.
1) That is the best customer service response letter I've ever gotten, for reasons I will perhaps break down at some other junction. But it both does and does not read like it was written by an AI. I didn't quite know what to make of it, until someone mentioned to me the phenomenon of customer service agents at another org using AI to generate letters, and then I was like, oooooooh, maybe that's what this is. Or maybe not. Hard to say.
2) Though [REDACTED] could not confirm or deny, it sure sounds like an accident, but one that impacts such an uninteresting-to-Patreon set of creators that they can't be arsed to fix it, either in a timely way or at all.
3) "The more we can highlight how important this feature is for creators like you, the better." is a hell of a sentence. Especially in conjunction with "...along with your broader feedback about the impact on creators who fund public goods.". Reading between the lines, it sure sounds like the support people have been inundated by a little wave of outraged/anguished public-good posters, and the support people, or at least this support person, is entirely on the creators' side against higher ups brushing them off. Could be a pose, of course, but, dayum.
So that's what I know from Patreon's side.
The kludge I came up with for the post I made at the end of July is that I used another new feature – the ability to drop a cut line across a Patreon post where above it is world readable and below it is paid access only – to make a paid-access only post where 100% of the post contents are above the cut line.
Please let me know if it's not working as intended. This unfortunately has the gross effect of putting a button on my new post saying "Join to unlock".
So.
In any event, I strongly encourage those of you following me as unpaid subscribers over on Patreon to make sure you're following me, instead, here on Dreamwidth, because Patreon is flaky.
I will make a separate post with instructions as to all the ways to do that. You can get email notifications of my posts (either all or just the Siderea Posts), follow RSS and Atom feeds, get DM inbox notifications, and, of course, just follow me on your DW reading page, all on/through Dreamwidth, anonymously and completely free.
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